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Empress Palace Hotel, Surrey
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Key details
About the Hotel
12788 Ross Place,
Surrey,
Canada,
V3V 6E1,
British Columbia
Empress Palace Hotel offers comfortable accommodations with garden views and a terrace area. This hotel features suites and double rooms with comprehensive amenities and is ideal for both family and business stays.
Rooms & Amenities
Rooms at Empress Palace Hotel include air conditioning, a washing machine, and balcony options for select units. Suites come equipped with a fully functional kitchen featuring a stovetop, refrigerator, and microwave.
Dining & Nearby Options
The hotel's shared kitchen facilitates guest meal preparation, enhancing the family-friendly aspect of the property. Dining options are available nearby, including several restaurants within a short distance.
Leisure Activities
Leisure activities can be engaged at nearby parks such as Bear Creek Park and Forsyth Park, both within 2 miles from the hotel. Fitness facilities are not specified, but outdoor spaces offer ample activity opportunities.
Transportation & Services
Transportation options include the King George and Surrey Central subway stations, both within walking distance. The nearest major airport is Vancouver International Airport, located 17.5 miles from the Empress Palace Hotel.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free parking
Baggage storage
24-hour services
General
No smoking on site
Free Wi-Fi
Parking
Pets allowed
Security
Smoke detectors
Fire extinguishers
Sports & Fitness
Cycling
Tennis
Yoga class
Guest Parking
Shared kitchen
Electric kettle
Services
Laundry
Dining
Outdoor dining area
Business
Meeting/ Banquet facilities
Children
Cribs
Spa & Leisure
Garden area
Leisure/ TV room
Jacuzzi
Room features
Air conditioning
Heating
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Shared kitchen
Electric kettle
Room decor
Carpeted floor
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Location
12788 Ross Place,
Surrey,
Canada,
V3V 6E1,
British Columbia
Map view
12788 Ross Place,
Surrey,
Canada,
V3V 6E1,
British Columbia
City landmarks
13750 88 Ave
Bear Creek Train Park & Mini Golf
1.6
mi
Parks
Holland Park
1.7
mi
Parks
Bear Creek Park
1.5
mi
Red Cedar Stump
3000 ft
North Surrey Gospel Church
2600 ft
Philidephia Church of Vancouver
2800 ft
New Life Ministry
3000 ft
Mall
Walmart Smiths Falls Supercentre
3100 ft
Smartcentres Surrey
3200 ft
Maranatha Canadian Reformed Church
3300 ft
Church in Surrey
3300 ft
Greek Orthodox Community of Surrey & Fraser Valley
3400 ft
Free Methodist Church
3600 ft
Gallery
Surrey Arts Centre
1.4
mi
The Royal King Palace and Convention Center
1.4
mi
Jamia Masjid Aulia Allah
4600 ft
Southside Community Church
4600 ft
North Surrey Arena
1.5
mi
Surrey Alliance Church
5000 ft
Gurdwara Sahib Dasmesh Darbar
5100 ft
Scott Town Plaza
5200 ft
Attic Billiards Ltd
1.0
mi
Bear Creek Community Hall
1.1
mi
Willi's Billiards
1.1
mi
Sher-A-Punjab Community Corp
1.1
mi
Amazing Grace United Church
1.1
mi
Kingdom Hall of Jehovah's Witnesses
1.1
mi
Surrey Seventh-Day Adventist Church
1.1
mi
Ribbon of Life
1.1
mi
Nordel Crossing Shopping Centre
1.1
mi
Restaurants
Mezbaan
2200 ft
12790 96th Avenue
Chicken World
2500 ft
12842 96 Ave Unit 1 Cedar Hills Shopping Centre
McDonald's
2900 ft
12930 96 Ave
Pak Punjab Sweet
2500 ft
12835 96 Ave
Wheelhouse Bistro
2800 ft
12865 96 Ave
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
5.0
Location
5.6
Service
5.0
Dining
5.0
Guest reviews
8.2/10
based on 5 reviews
5.5
5.5/10 based on 124 reviews
Joshua
United States of America,
February
2025
5.4/10
My stay at the Empress Palace was really disappointing. The location was decent, but the cleanliness and service left a lot to be desired. I encountered various issues from payment troubles to dirty rooms that made it hard to enjoy my time there.
Rooms
5.0
The room was not clean, with leftover soap and hair in the shower. Plus, I found mouldy sheets after two nights, which was really gross.
Service
5.0
The service was super unprofessional. I had to pay more than expected upon arrival, and the staff were rude and unhelpful about it.
Location
5.0
Honestly, the only good thing was the location. It was easy to access, which made getting around a bit easier.
Dining
5.0
I didn't get to experience the dining options, but I heard nothing particularly enticing about local dishes from the area.
Facilities
5.0
The common areas were dirty, and there were shared bathrooms which were cramped and not well-maintained. It didn't feel like a hotel vibe at all.
Samuel
United States of America,
February
2025
6.0/10
I recently stayed at Empress Palace Hotel, and it was a mixed experience. The quirky decor and the friendly staff made me smile, but the overall cleanliness and some operational issues left much to be desired. I had moments of fun despite the shortcomings, and the parrot was definitely a highlight.
Rooms
5.0
The room I received was far from what I expected. It was dubbed 'The Princess Room,' featuring two double beds, but unfortunately, it was dirty, with a filthy carpet and hair in the bathroom.
Service
5.0
The service started off on a confusing note, as I had to call to have someone come to check me in. While the lady was friendly, the cash-only policy and lack of receipt made me uneasy about the operation.
Location
5.0
The location was convenient for my needs, which made it easier to explore the area e.g. with the variety of local dining options nearby.
Dining
5.0
I didn't eat at the hotel, but I did notice the freshly baked croissants on offer, which looked good.
Facilities
5.0
The facilities were lacking in some aspects, especially considering the dirty state of my room. The laundry area was the only positive feature I utilized.
Tony
United States of America,
December
2024
6.6/10
My stay at the Empress Palace Hotel was quite mixed. While the garden views were lovely and there was access to a sports area, the overall experience was marred by various issues. The room cleanliness was lacking, and I felt misled by the booking details. The staff's response could have been better, which ultimately affected my stay. 😕🌸
Rooms
5.0
The queen deluxe room I booked felt more like a standard accommodation. Although it was advertised for two queen beds, I was given one queen bed and charged improperly. The cleanliness was not satisfactory, with stained carpets and sheets. Overall, I felt it did not live up to the deluxe standard.
Service
5.0
The staff tried to be accommodating, offering an extra mattress for my daughter, which was appreciated. However, there were inconsistencies in the booking process and charges that left me feeling frustrated. The communication could have been clearer.
Location
8.0
The hotel's location had its perks, with a big garden and sports areas nearby. It was nice to stroll outside and enjoy nature, which was a highlight during my stay.
Dining
5.0
Dining options were limited, and basic toiletries were overpriced, which felt unnecessary and disappointing. Homemade desserts would have added more charm to the experience.
Facilities
6.0
The sports area was a plus, allowing some fun activities during our stay. However, the overall facilities were lacking in cleanliness, which detracted from my experience.
Nancy
United States of America,
November
2024
5.6/10
My experience at the Empress Palace Hotel was far from pleasant. I encountered numerous issues from cleanliness to poor service. The unique garden setting was a highlight, but overall, I wouldn't recommend this place based on my stay.
Rooms
5.0
I found the Deluxe Queen Suite to be dusty and the sheets slightly mouldy. Not what I expected from any hotel, let alone a hotel.
Service
5.0
The staff were unprofessional and rude, especially when I asked about parking. Their lack of courtesy was quite disappointing.
Location
5.0
While the location is decent for exploring the area, it doesn't compensate for the many issues I faced during my stay.
Dining
5.0
I didn't have any dining experience here, as the lack of basic amenities showed a serious deficiency in hospitality.
Facilities
5.0
The shared bathrooms and kitchen were not clearly advertised. It felt overcrowded and unclean.
Paul
United States of America,
October
2024
6.4/10
My experience at Empress Palace Hotel was incredibly disappointing, marked by unsanitary conditions and unprofessional service. While the location may have potential, the lack of basic amenities and cleanliness overshadowed any positives.
Rooms
5.0
The room was marketed as a deluxe VIP queen room, yet it was filthy with stained carpets, dirty towels, and a lack of basic toiletries. To make matters worse, it lacked windows and temperature control, making it uncomfortable throughout my stay.
Service
5.0
I encountered extremely rude service. The staff were not only unhelpful but also engaged in questionable practices, including price gouging and refusing to provide proper invoices.
Location
5.0
Though the location sounded convenient, the overall experience made me feel unsafe and unhappy.
Dining
5.0
I didn't have a chance to experience dining, as I was concerned about the cleanliness of the shared areas.
Facilities
5.0
Shared bathrooms and kitchens were overcrowded and unhygienic, adding to the discomfort of my stay.
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